Our Policies

I will accept personal checks, cashiers checks or money orders for the amount of purchase only. Personal checks may take 7-10 business days to clear the bank.

Shipping and Handling

We will attempt to send you your merchandise as soon as the order is paid for. I will accept personal checks made out to Gypsie Lady Novelties.

I will also be charging a flat rate for all orders less than $25.00.

I will offer rush service but the rates are considerably higher, so please only use this service if deemed neccessary. If you need your merchandise by a specific date ask me and we can see what the time frame will be on the order. I really hate to charge the rush service fees if I can keep from it.

Returns

In cases of defective merchandise, you must contact me by phone or written statement of the item and what is defective. To receive a refund on the merchandise that is defective it must be returned to me within 10 business days of the date you recieved the merchandise, and it must be in its original packaging.

ITEMS WITH GUARANTEES OR WARRANTIES:

If a purchased item includes a product guarantee or warranty, follow the instructions on the guarantee or warranty for repair or replacement.

ITEMS DAMAGED DURING SHIPMENT:

You must contact me within 15 days so what I may process a merchandise claim for you.

Customers often ask what our return policy is. I aim for complete customer satisfaction. If you are not completely happy with your purchase I want to hear about it. Let me know if something is wrong and I will do what I can to make it right.